Bay Equity: Building relationships to last

Posted by on February 22nd, 2019

For the very best in customer service, borrowers keep coming back to Bay Equity Home Loans.

Once a borrower is in the thick of the mortgage transaction, they quickly realize how much deeper the process goes. There are so many questions – things to learn, documents to pull together, papers to sign.

Here’s where Bay Equity shines. Our loan officers always add a deep commitment to the highest standards of local, direct customer service. That commitment keeps customers coming back time and time again.

Just look to Montgomery, AL, where Krystal and Stephen Williams financed their first home with Jennifer Johnston back in 2016. When they were ready for a move-up home in late 2018, they didn’t consider anyone else but Jennifer and Bay Equity.


Krystal and Stephen Williams have financed two homes with Jennifer Johnston, Branch Manager with Bay Equity’s Montgomery, AL, branch.

 “We just love her,” Krystal says. “She was wonderful.”

Bay Equity’s seasoned team of professionals has decades of combined expertise. Whether it’s a condo downtown or a home in the suburbs, Bay Equity has the loan programs to help borrowers qualify.

Johnston also financed a home for Rebekah and Adolfo Ortiz. The San Diego transplants, with children Talia and Raiden, needed a nice home with lots of room to play. They bonded easily with Johnston, who also hails from California.

Talia and Raiden Ortiz picnic under a tree in front of their new home.

“Home prices are drastically different here from San Diego,” Johnston said. “They were over the moon they could afford such a great home.”

And with Bay Equity’s in-house underwriting, loan officers have a direct line to your mortgage. There’s no waiting for answers while third parties move through a queue of other lenders’ clients.

Modern mortgage lending means expediency. Bay Equity offers the most tech-forward platforms in the business and can get you started on the mortgage loan process in just minutes by downloading a few documents on your computer or smart phone.

That sounds great – and it is – for the pre-approval phase.

 “Customers like the online technology, but what happens when they want to have a personal conversation with their loan officer?” says Atlanta Loan Officer Anthony Rice. “That’s what Bay Equity Home Loans brings to the table. We keep our clients informed and educated throughout – from application all the way through closing.”

At Bay Equity, efficiency – not just speed – is the true test of excellence.

Like you, Bay Equity Home Loans values both quickness and quality. We’re dedicated to quick and accurate turnaround times in underwriting, docs, and funding.

Founded by brothers Brett, Casey and Jon McGovern, Bay Equity opened its doors in San Francisco in 2008 in the midst of the Great Recession, as many other mortgage lenders were closing.

Today, Bay Equity stretches from coast-to-coast, and is ranked as the #19 residential lender in the United States by Scotsman Guide.

Says CEO Brett McGovern: “Our Bay Equity loan officers embrace the high standards on which this company was founded. We build long-lasting relationships by providing the very best in customer service – before, during and after the transaction.”

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